Refund policy

Return, Refund & Exchange Policy

Each Ridhvi saree is carefully curated and packed with attention to detail. We take utmost care to ensure your order reaches you in perfect condition. Please read our policy carefully before making a purchase.

1. Return Eligibility

Returns are accepted only under the following circumstances:

  • Wrong product delivered

  • Damaged product received

Returns will not be accepted for reasons such as:

  • Change of mind

  • Personal preference

  • Minor colour variations due to lighting/screen differences

  • Fabric or texture expectations

2. Mandatory Unboxing Video

A complete unboxing video is mandatory to claim any return, refund, or damage issue.

The video must:

  • Start before opening the package

  • Clearly show the shipping label

  • Be continuous without cuts, pauses, or edits

  • Show complete unboxing and full saree inspection

Requests raised without a valid unboxing video may not be eligible for approval.

3. Return Request Timeline

Return requests must be raised within 48 hours of delivery.

Requests made after 48 hours of delivery will not be considered.

4. Return Process

To request a return:

  1. Contact our support team within 48 hours of delivery.

  2. Share the unboxing video along with clear issue details.

  3. Once approved, self-ship the product to the return address shared by our team.

  4. Return instructions will be provided via WhatsApp or email.

5. Return Shipping Policy

We currently do not provide reverse pickup services.

Customers are required to self-ship approved return items.

For eligible return cases, a flat ₹150 shipping reimbursement will be provided after successful quality inspection and approval.

6. Quality Inspection

All returned products undergo a quality inspection before refund or store credit approval.

Products found used, damaged after delivery, altered, washed, or missing original packaging/accessories may not qualify for approval.

7. Refund Policy

Once the returned product passes inspection:

  • Refunds/store credits are processed within 7–14 business days.

Refund method:

  • Prepaid Orders → Refund to original payment method or store credit.

  • COD Orders → Store credit only.

For Partial COD orders, the advance amount paid is non-refundable in cases of delivery refusal, failed delivery attempts, incorrect address, or cancellation after dispatch.

COD handling charges and shipping charges are non-refundable.

8. Store Credit

  • Valid for 6 months from date of issue.

  • Can be used on any product available on our website.

9. Non-Returnable Cases

Returns/refunds will not be accepted in the following situations:

  • Used, worn, washed, or altered products

  • Missing or edited unboxing video

  • Requests raised after 48 hours

  • Customised or altered sarees

  • Delivery refusal after dispatch

  • Incorrect address provided by customer

  • Multiple failed delivery attempts

  • Change of mind or expectation mismatch

For any queries or support, please contact us at: 9561990043